Refund policy
Return Policy – maisonvea.com
At maisonvea.com, we aim to provide you with the best shopping experience.
Right of Withdrawal
In accordance with the right of withdrawal provided by the Consumer Code (Articles L221-18 and following), you have 14 days from the date of receiving your order to request a return if an item does not suit you.
Return Conditions
Returned items must strictly:
- be unworn
- be unwashed
- be in their original condition
- include original tags and packaging
Any item showing signs of use, odors (perfume, detergent, sweat), stains, or damage will not be accepted.
All returns are subject to a quality inspection before approval.
Refund or Store Credit
After receiving and verifying the returned item, a store credit valid across the entire store will be offered as a priority.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in the case of a preparation error or defective product.
Sale Items
To offer advantageous prices, items on sale or promotion cannot be returned or exchanged, except in the case of a product defect or an error on our part.
Order Cancellation
Any order may be cancelled and refunded before it has been shipped.
Abusive Returns
In the case of frequent or abusive returns, Almevea.com reserves the right to refuse or limit future orders.
Legal Protection Clause
This return policy applies subject to compliance with our return conditions and applicable legal provisions. Any return that does not comply with these conditions may result in the refusal of a refund or store credit, in accordance with Articles L221-18 and following of the Consumer Code.
Contact
For any return request, please contact our customer service through our contact page.